Happy to Help

Happy to Help

If you have questions regarding your forthcoming stay at our  resort, please do not hesitate to reach out to us. Our staff can assist with transportation, JORY and other restaurant reservations, Allison Spa appointments, off-site recreation, activities, events and even wine shipments. We have included some frequently asked questions below in the hopes that they may guide you.

The Allison Inn & Spa

2525 Allison Lane
Newberg, OR 97132

Local reservations:      503.554.2525  
Toll free reservations:  877.294.2525

General Inquiries & Comments:


Executive Team:

Pierre Zreik, Managing Director  pierre@theallison.com

Steve Hurst, Assistant General Manager  steve@theallison.com

Nanci Moore, Controller  nanci@theallison.com

Tara Calton, Spa Director  tara@theallison.com

Kim Anderson, Director of Human Resources  kima@theallison.com

Group Sales:

Lori Louis, Director of Sales
Phone: 503.476.0631

Catering Department:

Ann McNamara, Assistant Director of Catering & Conference Services
Phone:  503.476.0628

Travel Agent Contact:

Denise Seroyer, Sales Manager
Phone: 503.476.0645


Linda Bruno

JORY Restaurant: 

Phone: 503.554.2526

Allison Spa: General Inquiries & Reservations

Phone: 503.554.2524

Spa Group Coordinator:

Danielle Bradley - spagroups@theallison.com

Frequently Asked Questions

What are check-in/check-out times?

Guests may check in at 4 p.m. 
Departure time is 12 Noon. 

Are gift certificates available?

Yes. Gift Certificates are available for overnight accommodations as well as JORY dining reservations and spa services. Please phone the resort at 503.554.2525 and our front desk staff will be happy to assist you.

Is transportation and parking available?
Yes, transportation to/from airport and neighboring wineries/towns is available. Please contact Guest Services in advance of your arrival.

Both valet and complimentary self-parking is available for lodging, dining and spa guests.

What is your Reservation, Deposit & Cancellation policy?

Restaurant reservations/Spa appointments suggested at time of accommodation reservation.
Deposit: Room reservations require a first night’s deposit by credit card. 
All major credit cards accepted.
Cancellation policy: 72 hours

Peak periods, holidays, special event packages may carry certain restrictions, and require minimum night stays.

Are Packages Available?
Yes, for accommodations, JORY and The Allison Spa.  Visit the Packages section on our website for seasonal and holiday offerings.

I’d like information on availability and reservations. Where should I look?

Please visit Reservations for current availability and to secure on-line reservations.

Do you offer facilities for guests with disabilities?
Yes, we have ADA rooms available for the convenience and safety of our guests.

What is your dog Policy?
The Allison is a dog  friendly property so your best friend is welcome for a fee of $50 per stay per pet. (Designated Terrace level rooms only).  We have a creative dog program which will keep them happy.

Click here for more information.

Is the Allison Family Friendly?

Indeed we are. Children 12 years of age and under are complimentary in their accompanying adult’s room. Cribs and high chairs are also complimentary. In particular, our variety of suites are ideal for family and friends who wish to socialize, yet have the privacy of separate bedrooms.

Childrens menu available in JORY and through In-Room Dining.

Do you offer group rates?

Yes. Information on group rates for corporate, association, incentive meetings are available through our Sales Department with advance reservations. Special rates for weddings and social catering may also be booked with our Catering Department.